In the regulation of this sector, due attention is given to the transportation of goods and persons in the two modes namely road and inland waterways. In the absence of a sector law, the Authority developed a good number of tertiary legislations in terms of guidelines such as those for public transport operation, driving school operation, transport of goods operation, travel agencies and freight forwarding operations.

Although the percentage of national paved roads in good conditions was estimated at 98% in 2011, most parts of the country have rugged terrains and thus hampering the road network continuity especially to the rural areas where the road network is operating at undesirable levels with 11.1% and 88.9% of the total length of road network being analyzed to operate at a LOS E and F respectively. Such unsatisfactory LOS of the road network limit extension of transport services to the rural areas.

The absence of an adequate legal and regulatory framework in the transport sector continues to hinder the development of the entire sector but RURA has put in place regulatory tools in form of guidelines and established a framework for consultation on matters concerning the regulation of transport in general, especially on solution finding to various problems affecting the transport of persons and this has helped to increase the confidence operators have in the regulator leading to an increase in the number of new operators entering the market.

In addition to the regulatory guidelines that have been developed, a software application “Transport Licensing Management System (TLMS) was developed in-house in order to track and better monitor the licensing of road transport operators and vehicles. This mechanism has helped in management of data pertaining to the transport sector. Furthermore, RURA sets fares for public transport and handles and resolves complaints from both transport operators and passengers