RURA mandate in water sub-sector is to regulate the provision of water services in a way that promotes fair competition, sustainable and efficient use of water resources and to ensure that water service providers offer a good quality of service in regards to drinking water.
The responsibility of the water and sanitation regulation unit is to licensing water service providers, monitor compliance by licensees with laws and standards as well as license terms and conditions, ensure the quality of service in water service delivery, monitor performances of service providers, advise the Government on policies relating to water, perform audits and inspections to water service providers to assess the service provision.
The outcomes of Audits and Inspections to water service providers may be:
- Suggestion, in case the situation needs to be redressed but the trend does not show or predict any problems in the near future that may compromise the quality of service,
- Recommendation, in case the trend forecasts a future problem if the situation is not corrected. In this case, a preventive measure is necessary to be taken to proactively deal with the concern.
- Enforcement: This happens when there is a noticeable problem that may soon or later compromise the quality of service. In this case, the water service provider is given a specific period of time in which corrective measures must be taken to prevent the occurrence of the foreseeable threat to a given standard. The purpose of enforcement is to ensure that preventative or remedial action is taken to protect the public health and the environment or to ensure compliance with a standard.
i.2. Current Situation
The water service provision in Rwanda is subdivided into two main components:
- Urban: The water service provision in urban area is monopolized by a public utility, WASAC (Water and sanitation Corporation) that operates and manages 16 water treatment plants and 15 distribution networks in urban areas.
- Rural: The water service provision in rural area is diversified into different management models including those under Public-Private-Partnerships (PPP) with management contracts (Companies, Cooperatives and individuals) and without contracts consisting of Water user committees or associations, churches, schools, tea and coffee factories, etc
The national policy is to bring efficiency and effective management in water supply services and the strategy is to involve the private sector through PPP contracts to improve service delivery and attract professionals and private investments in the sector dominated by the government.
Current list of Licenses Issued in Water Sub-Sector as of 30 November 2018
i.3. Legal and Regulatory framework
The following are tools that help the regulation of water:
Water Legislation and Policy instruments:
- Regulations on Minimum Required Service Level for water service provision, 2012;
- Water Services Licensing Regulations, 2012