Consumer Rights and Obligations


 CONSUMER RIGHTS

1.    Right to Information


A consumer has a right to clear, accurate and complete facts to make an informed choice, and to be protected against dishonest or misleading information

2.    Right to Access
A consumer has a right to access to basic goods and services at a reasonable price.

3.    Right to Quality of Service

A consumer has a right to be provided with high quality and reliable products and services.

4.    Right to Fairness

A consumer has a right to fair treatment without undue discrimination and to receive equal opportunity for access to the same type and quality of services.

5.    Right to Complain

A consumer has a right to complain and to receive timely and effective redress at no cost.

6.    Right to Safety and security

A consumer has a right to receive or consume products and services that adequately meet the set health and safety standards.

7.    Consumer Education

A consumer has a right to education about goods and services.

8.    Privacy

A consumer has a right to privacy, security of private data and protection against unauthorized use of personal information and unsolicited communication.

9.    Accurate Bills

A Consumer has a right to receive accurate, understandable and itemized billing for products and services.


CONSUMER OBLIGATIONS

1)    Payment of bills

A consumer has an obligation to pay bills when they are due.

2)    Environmental protection

A consumer has the obligation to use goods and services in a manner that is not hazardous to the environment and ensure appropriate disposal of waste arising from the products and services consumed.

3)    Awareness

A consumer has the responsibility to seek information on goods and services offered

4)    Action

A consumer has an obligation to be assertive and proactive in seeking redress

5)    Honesty

A consumer has an obligation to provide truthful and accurate information



Consumer Rights and Obligations