RURA Annual Report Summary


This annual report describes the work done, achievements and challenges that remain to be tackled considering the authority’s mandate in fulfilling a pivotal role between the policy makers, licensed service providers and consumers.

RURA has continued to play a significant role in many aspects of regulations while ensuring fair market competition and that the regulated services are progressively made more accessible and affordable to all the people.

Due to the confidence in the policy, legal and regulatory framework in various regulated sectors, new and existing operators have continued to invest in the Country.

As a result of a conducive Legal and Regulatory Framework in place, the ICT Sector continues to experience growth, whereby the mobile telephone subscription increased from 8,819,217 to 9,226,721 subscribers meaning 4.6% increase. The fiscal year ended with a mobile penetration from 76.5% registered in previous year to 78.1%.

Internet service subscription increased from 4,375,016 to 5,475,448 representing an increase of 25%. The increase is mainly attributed to the affordability of smart phone devices and flexible pricing of internet bundles. The equipped international bandwidth capacity increased from 20,582 Mbps to 49,074 Mbps which accordingly reflected an increase of 138.4%.

The Telecommunication market this year was marked by the acquisition of TIGO Rwanda by AIRTEL Rwanda. As of June 2018, Rwanda Telecom market was composed by two main Telecom Operators, five (5) Internet Service Providers (ISPs), one Wholesale Network Service provider, two (2) Network facility providers and twenty-Seven (27) Retailers Internet Service Providers.

Following the approval of Broadcasting Service Regulations, RURA licensed twenty-six (26) FM Radio broadcasters, nine (9) television content providers, four (4) direct to home (DTH) and one terrestrial televisions.

On the other hand, this year was marked by an increase of incoming and outgoing international traffic by 1.82% and 4.84%, respectively.

ICT Services accessibility and affordability programs were implemented and the support through Universal Access Fund was provided to Education, Agriculture sector by connecting schools and providing ICT tools to Ministry of Agriculture for farmers’ education. Support also was provided to National Council for People with Disabilities (NCPD) for equal opportunity and access to information and communication.

In Electricity and Renewable Energy, new full Electricity Generation Licenses were issued to five different power plants with a projected aggregated capacity of 6.6 MW. In the framework of improving the safety of electrical installations in residential, commercial and industrial premises, the Regulatory Authority has so far issued 45 electrical installations permits to both companies and individuals practicing electrical activities.

The number of customers accessing electricity has significantly grown, which increased the electricity access rate to grow from 36.5% recorded by end of 2016/2017 to 46.5% as of June 2018. The national installed capacity for the national grid has slightly increased from 208.3 MW to 208.68 MW, and the network losses have reduced from 21% to 19.92%.

RURA also amended regulation on petrol service station and new regulations for the LPG sub-sector were adopted by the Regulatory Board, and the operators have started to implement new requirements, such as legal refilling, licensing regimes, and compliance to standards.

In Gas and Downstream Petroleum, progresses were made in Liquefied Petroleum Gas (LPG) market where 9 LPG business licenses (importation, transportation, storage, distribution, wholesale, and retail), 3 wholesale licenses, 2 importation licenses, 2 plant operation licenses, 3 cylinders’ transportation licenses, and 1 authorization for plant upgrade were issued to LPG operators. LPG imports increased from approximately 5 million kg to 10 million kg according to RRA statistics.

The Regulatory Authority issued 23 installations licenses of new petrol service station projects and one retail license. Rwandan Fuel capacity (Diesel, Gasoline, Kerosene and Jet A-1) has increased from 74, 225 to 84,225 m3.

Under Water and Sanitation Sub-Sector, water production increased by 0.8% from 47,709,233 to 48,113,326 m3/year. A new Water Treatment Plant (Nzove I) with the production capacity

of 40,000 m3/day was completed and an upgrade of Nzove II from 25,000 m3/day to 40,000m3/day was done. Water supply was increased by 5,2% and connections to water supply network were increased by 7.6% to reach 207,408 connected customers by June 2018.

For rural water supply, twelve (12) new licenses were granted to private service providers making a total number of 47 licensed rural water operators. All twenty-seven (27) Districts have established District WASH Boards and twenty (20) Districts have water and sanitation (WATSAN) officers in place to oversee the management of rural water supply schemes.

Rapid Assessment of Drinking Water Quality (RADWQ) was conducted in order to have a baseline data on drinking water quality in rural areas and RURA acquired Water quality monitoring tools for a regular checking of water quality. In sanitation, the total number of licensed operators is 145 operators for cleaning service provision, 6 for liquid waste management, 28 operators for solid waste collection and transportation and 3 for waste recycling.

Water supply and sanitation sector recorded some improvements like the acquisition of water monitoring tools and extension of water distribution network in Kigali. However, efforts are still needed to address high Non-Revenue Water, water demand which is higher than water supply in urban areas, and existing old network with limited capacity.

The Transport Sector’s regulations and guidelines coupled with ICT applications and services transformed tremendously the service delivery A remarkable accomplishment such as increase of 18% in licensed driving schools operators’ fleet and the number of rental vehicles increased by 23% from 483 to 596 compared to the previous financial year. Also licensed Transportation of persons cross-border vehicles were increased by 109% from 76 to 159 vehicles.

In the same vein, motorcycle cooperatives fleet were increased to 8.3% from 31,296 to 33,892 motorcycles as a result of awareness campaigns and enforcement.

In the same vein of enhancing professionalism, service delivery and modernization of public transport, ICT applications and services were introduced such as Electronic Ticketing Systems for inter–city buses, Mobile phone-based Booking Systems, Automated Fare Collection System in the City of Kigali buses; Free Wi-Fi internet in Kigali City Buses and Internet services in Taxi parks and Driver Vocational Cards (DVCs) to monitor behaviors of public transport drivers.

In line with the international cooperation and country visibility, RURA witnessed viable relationship and partnership with many Regional and International organizations including ITU, UPU, EACO, EREA, RAERESA, ESAWAS and ICANN aimed at building effective partnerships and exchange of regulatory experiences and public policies within the Regional and International Organizations.

On behalf of Management, I would like to thank the Regulatory Board for their support. To the staff, I also thank you for your team work and contributions. I trust that you will redouble your efforts in 2018-2019 and the years ahead. I thank all stakeholders and the Ministries in charge of regulated sectors for their collaboration which enabled us to address both strategic and tactical issues.

The Regulatory Authority benefited enormously from you and I look forward to the future with hope and determination to address challenges and exploit opportunities to the benefit of all Rwandans.

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